We're here to help
RDTI Lodge support is run from Australia. We respond to every enquiry within one Australian business day.
Email us
For account, billing, or claim help.
Response time
1 Australian business day
Monday – Friday, 9am – 5pm AEST/AEDT.
Xero integration help
To disconnect Xero: sign in, open Integrations and click Disconnect Xero. We immediately revoke the access token at Xero and delete your stored tokens. We never write to your Xero file.
To delete your account: email support@rdtilodge.com.au. We remove all claim data within 30 days, including any cached Xero data.
Data we pull from Xero: Chart of Accounts, general-ledger transactions, contacts (for R&D contractor identification), payroll employees and timesheets (for time apportionment). All scopes are read-only.
Want to see how we calculate the offset?
Our methodology page covers the offset formula, AI guardrails, and data residency.
Read the methodology